Customer Relationship Management (A.S. Degree)

General Info --
Northwest Florida State College offers a two-year program of study leading to an Associate in Science (A.S.) degree in Customer Relationship Management. Students may also complete an Applied Technology Diploma in Customer Service Technology while completing the A.S. degree requirements. Both programs provide students with the educational background necessary for immediate entry into the job market.

The NWFSC Customer Relationship Management program provides students the training and knowledge needed to manage and direct employees, programs, and resources, hire staff, prepare budgets, and perform a variety of other tasks needed in this field. The program includes content in business law, microcomputer applications, management, organizational behavior, retail management, personnel management and more.

New students may begin this program of study in any term. For specific day, time, location and eCampus options for courses offered in this program see the Schedule of Classes at www.nwfsc.edu/schedule. See the College Catalog for complete requirements at www.nwfsc.edu/catalog. For information or to schedule an advising appointment, contact D. Keith Burns, Chair of the Business & Computer Technology Division, at (850) 729-5369 or burnsd@nwfsc.edu.

What is the job outlook?
Those in this field generally, plan, direct or coordinate the operations of companies, or public and private sector organizations. Duties and responsibilities include formulating policies; managing daily operations; and planning the use of materials and human resources. These duties can be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. The career field includes owners and managers whose duties are primarily managerial in small business establishments. The salary range in this region is $34,805 to $91,166. The job market for those who are able to maintain positive customer relationships is strong. A Customer Relationship Management degree can lead to a career in sales, customer service, or technology management. Duties include interacting with clients, managing accounts, marketing, and sales support. Select this link for Gainful Employment information. Select this link for Gainful Employment information.

A.S. Degree
The Customer Relationship Management A.S. degree includes 60 total credits including 18 General Education credits and 42 credits selected from among the following core and elective courses. See the College Catalog for complete degree requirements.

CGS 1100 Microcomputer Applications
CGS 1550 Intro to the World Wide Web
CGS 1570 Computer Applications for Business
MAR 2011 Introduction to Marketing
MNA 1161 Customer Service
MNA 2100 Organizational Behavior
GEB 1011 Introduction to Business
GEB 2430 Business Ethics
OST 2335 Business Communications
BUL 2241 Business Law I
CGS 1030 Computer Basics
GEB 1940 Internship – Business
MAN 2021 Management
MAN 2300 Personnel Management
MKA 2041 Retail Management

Customer Service Technology (Applied Technology Diploma)
Earn an Applied Technology Diploma while completing the A.S. degree. The ATD includes 18 credits selected from among the following core courses. See the College Catalog for complete diploma requirements.

ACG 2001 Accounting I
CGS 1100 Microcomputer Applications
BUL 2241 Business Law I
CGS 1570 Computer Applications for Business
GEB 1940 Internship - Business
GEB 1011 Introduction to Business
MAN 2021 Management
GEB 2430 Business Ethics
MAN 2300 Personnel Management
OST 2335 Business Communications
ACG 2011 Accounting II
ACG 2071 Managerial Accounting

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