Microsoft Certified Enterprise Support Technician (MCITP)
MCITP - Enterprise Support Technician certification indicates the skills to successfully support end users and troubleshoot desktop environments running the Microsoft® operating system. This credential is for professionals who use customer service skills to educate users, as well as resolve hardware or software operation and application problems on the desktop or client-side operating system. This certification is for IT professionals in complex computing environments of small, medium or large organizations with 6-12 months experience supporting end users of a desktop operating system. The MCITP certification is targeted at resolving 80% of the incident requests from end users running Windows Vista. Two core exams are required, 70-620 client operating system and 70-622 desktop applications.
The MCITP - Enterprise Support Technician certification is appropriate for:
- Help desk technician
- Customer support representative
- PC support specialist
- Technical support representative
- Technical support specialists
Courses required:
CTS 2162C Windows Client
CTS 1156C Desktop Support
Recommended knowledge level to begin certification:
CET 2179C PC Operating System A+