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Frequently Asked Questions


How do I contact NWF Learning Technologies Support?

How do I contact Blackboard Support?

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What is the eRate for out-of-state students?

Non-Florida residents may take online courses at NWF State College for $1 more per credit hour than the in-state tuition for a traditional course. NWF’s eRate allows out-of-state students to save valuable tuition dollars while affording them the flexibility and convenience of online education within reach.

What is the process for out-of-state students who wish to file a grievance?

Out-of-state Distance Education students who have completed the internal institutional grievance process and the applicable state grievance process may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page.

What browser should I use for Blackboard?

Google Chrome is the preferred Internet browser when using Blackboard.

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How do I log into Blackboard?

Navigate to to the Online Campus page from the top menu bar (above). Once on the Online Campus page, click “Log into Blackboard.” We recommend bookmarking the Blackboard home page to your browser for easier access. For more information on creating bookmarks, please visit Google Chrome’s help page.

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How do I add a picture to my profile?

In Blackboard, click on your Name tab from the left-side menu. Hover over the default picture and click on the Edit Pencil icon. Click “Upload New Profile Picture.” Search for and select the desired picture from your files, then click “Open.”

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How do I change my notification settings?

In Blackboard, click on your Name tab from the left-side menu. From the right side of your profile page, you will see a section called “System Settings.” You can change your Activity Stream notifications, email notifications and SMS notifications from within the Global Notification Settings. Your notifications can be set to once daily or instant.

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How do I check my grades in Blackboard?

There are two ways to access your grades from the left-side menu within Blackboard:

  1. Click on the Grades tab. This page will display all courses and overall grades for each course, as well as recently graded assignments.
  2. Click on Courses tab. From the list of courses, choose the course you wish to view. One on the course page, click on the Gradebook icon at the top right of the page. The Gradebook icon (third from the right).

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How do I add a document to an assignment or discussion?

Click on the assignment and then select “View Assessment.” Select “Add Content,” click on the small triangle icon next to the circle with a Plus sign inside and choose Insert Local Files. Choose your file and then click Open to add the file to the assignment. Don’t forget to submit the file for grading.

Follow these same steps to add a document to a discussion.

How do I add a video to an assignment or discussion?

Click on the assignment in which you would like to add video, and select “View Assessment.” Then, click “Add Content” and select the Insert/Edit Video from Web icon. In the dialogue box, enter the video URL and any alternative text, if needed. When finished, insert the video into the document.

Follow these same steps to add a video to a discussion.

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Is there an app for my mobile device?

The Blackboard Education app is available for download from Google Play or the Apple App Store. For more information about the app, please visit the Blackboard App page.

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How do I send messages to my instructor or other members of my course, using Blackboard?

Click on the Messages tab in the left side-menu. On the Messages page, select the appropriate course name from the list. If you are creating a new message, click the New icon (circle with a plus sign) found on the top right of the page. Type in the name of the recipient and select any additional/relevant recipients from the dropdown suggestions. Once you’ve selected your message recipient(s), you may begin typing your message in the text box that appears. When finished, click Send Message.

You can also send messages by selecting the Courses tab. Click on the corresponding course name. From the course page, click on the Messages icon, found on the top right of the page. Follow the steps above to draft and send your message.

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I was in the middle of a task and lost everything! What do I do?

The information is likely lost permanently and will need to be recreated. If you experience problems during a test and cannot continue, contact your instructor immediately. Blackboard does not have access to your school’s Blackboard Learn site, and therefore, cannot assist with this issue.

Reasons for loss of information may include:

These tips can help you avoid future issues:

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How long has distance learning been available at NWF State College?

The College offered distance learning courses starting in 1990. In spring 1998, the College delivered its first online course, LIS 2004: Introduction to Internet Research.
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