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How do I contact NWF Learning Technologies Support?

What is the eRate for out-of-state students?

Non-Florida residents may take online courses at NWF State College for $1 more per credit hour than the in-state tuition for a traditional course. NWF’s eRate allows out-of-state students to save valuable tuition dollars while affording them the flexibility and convenience of online education within reach.

What is the process for out-of-state students who wish to file a grievance?

Out-of-state Distance Education students who have completed the internal institutional grievance process and the applicable state grievance process may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page.

What browser should I use for Canvas?

Google Chrome is the preferred Internet browser when using Canvas.

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How do I log into Canvas?

Navigate to to the Online Campus page from the top menu bar (above). Once on the Online Campus page, click “Canvas Login.” We recommend bookmarking the Canvas home page to your browser for easier access. For more information on creating bookmarks, please visit Google Chrome’s help page.

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How do I add a picture to my profile?

In Canvas, click on “Account” from the left-side menu and select “Profile”. Click on the three dots in the upper right corner, and click on the Edit Profile. Hover over the photo circle and click the pencil icon. Click “Upload a Picture.” Search for and select the desired picture from your files, then click “Open.” Finally, click “Save”.

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How do I change my notification settings?

In Canvas, click on “Account” from the left-side menu and select “Notifications”. From the right column on this page, you can change your notifications. Your notifications can be set to once daily, weekly, instant or off for each item.

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How do I check my grades in Canvas?

There are two ways to access your grades from the left-side menu within Canvas:

  1. Click on the View Grades button in the bottom right corner of the Dashboard. This page will display all courses and overall grades for each course, as well as recently graded assignments.
  2. From the list of courses on your Dashboard, choose the course you wish to view. Once on the course page, click on the Grades on the left side menu.

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How do I add an email address for my notifications?

In Canvas, click on “Account” from the left-side menu and select “Settings”. In the “Ways to Contact” in the upper right corner, select “+ Email Address”. Type in your preferred email and select “register email”.

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Is there an app for my mobile device?

The Canvas Mobile app is available for download from Google Play or the Apple App Store. For more information about the app, please visit the Canvas Mobile App page.

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How do I send messages to my instructor or other members of my course, using Canvas?

Click on the Messages tab in the left side-menu. On the Messages page, select the appropriate course name from the list. If you are creating a new message, click the New icon (circle with a plus sign) found on the top right of the page. Type in the name of the recipient and select any additional/relevant recipients from the dropdown suggestions. Once you’ve selected your message recipient(s), you may begin typing your message in the text box that appears. When finished, click Send Message.

You can also send messages by selecting the Courses tab. Click on the corresponding course name. From the course page, click on the Messages icon, found on the top right of the page. Follow the steps above to draft and send your message.

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I was in the middle of a task and lost everything! What do I do?

The information is likely lost permanently and will need to be recreated. If you experience problems during a test and cannot continue, contact your instructor immediately.

Reasons for loss of information may include:

  • Loss of Internet connection,
  • The browser was refreshed, or
  • Canvas security settings resulting in your browser timing out due to inactivity.

These tips can help you avoid future issues:

  • Use a wired connection (if possible) when taking a test.
  • Do not refresh the browser page.
  • Do not close the browser window.
  • Do not use the browser’s back button.
  • If possible, write out the text in an external application and then paste it into Canvas.
  • Save frequently to avoid browser timeout.

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How long has distance learning been available at NWFSC?

The College offered distance learning courses starting in 1990. In spring 1998, the College delivered its first online course, LIS 2004: Introduction to Internet Research.
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